Cancellation & Refund Policy
Last updated: October 10, 2026
Cancellation
You can cancel your subscription at any time from your account page. Cancellation stops future billing immediately - no further charges will be made.
Access after cancellation
You retain full access to your Pro features until the end of the billing period you have already paid for:
- Monthly plan: access until 1 month after the most recent payment.
- Yearly plan: access until 1 year after the most recent payment.
After your access period ends, your account automatically reverts to the Basic plan. Your monitored domains are preserved - if you resubscribe later, they're restored automatically.
Refunds
We do not offer refunds for partial billing periods. The amount you have already paid covers your access through the end of the current period.
This policy applies whether you cancel after one day or one month into a billing cycle - the access you've already paid for is yours to use until the period ends.
Why we work this way
Subscription pricing is set with the assumption of continuous service. Issuing partial refunds would require us to raise prices for everyone, including customers who stay subscribed. Our cancel-anytime, no-partial-refunds policy is designed to keep prices low and predictable.
Exceptions
We may issue a refund at our discretion in cases of:
- Duplicate or accidental charges (e.g., subscribing twice).
- Major service outages affecting your billing period.
- Errors on our part that resulted in inappropriate charges.
If you believe one of these applies to you, email info@domain-monitor.net within 14 days of the charge.
How to cancel
- Log into your account.
- Go to the subscription page.
- Click "Cancel subscription" and follow the prompts.
You can also cancel directly via your PayPal account under "Pre-approved payments" or "Automatic payments."
Questions
Email info@domain-monitor.net if anything is unclear.